ab888's Privacy Policy —
Your Information, Our Responsibility

1 Introduction & Scope

ab888 ("we", "us", or "the platform") operates an online entertainment and betting platform for players in Bangladesh. Protecting the privacy of your personal information is part of our ethical and institutional responsibility.

This privacy policy ("policy") describes what types of personal information ab888 collects, how that information is used and processed, with whom information may be shared, and what steps we take to ensure your data is protected.

This policy applies to the ab888 website, mobile platform, and all related services. If you disagree with any terms of this policy, please refrain from using our services and contact our support team.

2 What Information We Collect

Various types of information are collected when you create an account, log in, and use services on the ab888 platform. The categories of information collected are detailed below:

2.1 Information You Provide Directly

This includes information you provide to us directly on our platform:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for transactions)
• Bank account details (where applicable)
• Any information provided when contacting our support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Operating system information
• Login time, date, and session duration
• Pages visited and navigation history on the platform
• Gaming activity and betting history
• Transaction history and financial records

2.3 Cookies & Similar Technologies

ab888 uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and personalise the user experience. You can control cookies through your browser settings, however disabling certain cookies may cause some platform features to not function properly.

3 Purpose of Data Collection

ab888 processes your personal information for the following legitimate purposes:

• Account Management: To complete the registration, login, and account verification process.
• Service Delivery: To keep betting, gaming, and casino services running without interruption.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Support: To resolve your enquiries and complaints.
• Fraud Prevention: To identify suspicious activity and ensure account security.
• Age Verification: To confirm that the platform is used only by persons aged 21 or above.
• Responsible Gaming: To identify excessive play patterns and provide necessary support.
• Platform Improvement: To improve service quality and develop new features.
• Notifications & Communications: To send important updates, promotional offers, and transaction-related information (subject to your consent).

Before using your information for any purpose beyond those listed above, ab888 will obtain separate consent from you or notify you in advance.

4 Data Sharing & Third Parties

ab888 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To ensure platform services, we work with trusted third parties including payment processing companies (such as bKash, Nagad, Rocket, Upay), IT infrastructure providers, and fraud detection services. These partners process data only in accordance with our instructions and are bound by strict confidentiality agreements.

4.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may process data related to specific gaming activity. Each of them is governed by their own privacy policy.

4.3 Legal Obligations

We may be required to disclose information under a court order, regulatory authority directive, or applicable law. In such cases, we will notify you in advance to the extent legally permissible.

4.4 Business Changes

Your information may be transferred in the event of a business merger, acquisition, or asset transfer. In that case, this policy will remain unchanged and you will be duly notified.

5 Security Measures for Data Protection

ab888 applies industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmission on the platform is encrypted.
• Encrypted Databases: Stored sensitive information is protected through encryption.
• Firewall and intrusion detection systems are active at all times.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available for account protection.

5.2 Organisational Safeguards

• Strict internal access controls — only authorised staff can access sensitive information.
• Staff receive regular data protection training.
• A rapid response protocol is in place in the event of a data breach.

6 Data Retention Period

ab888 retains your personal information for as long as it is needed to fulfil the relevant purpose or to meet legal obligations.

• Active account data: For the entire duration the account remains active.
• Closed account data: Retained for a specified period after account closure for legal and institutional reasons.
• Transaction records: Retained for the applicable period in accordance with financial regulations.
• Customer service communications: Retained for a reasonable period for issue resolution and quality improvement.

Once the designated retention period ends, data is securely deleted or anonymised in a way that makes it no longer possible to identify you.

7 International Data Transfers

ab888 uses global technology infrastructure. As a result, your data may be processed or stored on servers outside Bangladesh. For any such data transfer, we ensure that:

• Adequate data protection measures are in place in the destination country or at the receiving organisation.
• Our agreements with third parties include data protection provisions.
• The protection standards described in this policy apply universally.

8 Your Rights

As a user of ab888, you have the following rights over your own information:

• Right to Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccuracies in your personal information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.
• Right to Opt Out of Marketing: The right to request that promotional emails or messages no longer be sent to you.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the above rights, write to [email protected]. We will complete the relevant verification process and fulfil your request as promptly as possible.

9 Protection of Minors

ab888 provides services only to persons aged 21 or above. We do not knowingly collect, store, or process the information of any person under the age of 21.

Age verification steps are taken at the time of account registration. If we become aware that someone under the age of 21 is using our platform, the relevant account will be immediately closed and any collected information will be deleted.

If a parent or guardian suspects that their minor child is using our platform, please contact us immediately at [email protected].

10 Marketing Communications & Preference Management

ab888 may send promotional offers, bonus information, and platform updates subject to your consent. Every marketing message will include clear instructions on how to unsubscribe.

You can stop marketing communications at any time:

• By clicking the "Unsubscribe" link in a received email.
• By sending a request directly to [email protected].
• By changing the notification settings in your account.

Transaction-related and security notifications (such as password change confirmations) are separate from promotional communications and are sent as an essential part of the service.

11 Third-Party Links & Services

The ab888 platform may contain third-party components such as game software providers and payment gateway services. These third parties are governed by their own privacy policies, and ab888 is not responsible for their data collection and usage practices.

We strongly recommend that you read the privacy policy of any third-party service before using it.

12 Changes to This Policy

ab888 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification of the changes to your registered email.
• Notify you of significant changes when you log in to the platform.

Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. If any change is not acceptable to you, please contact us.